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Children and young people's survey 2018

  • Public,
  • Hospitals

Read the results of our latest survey, which looks at the experiences of children, young people and their parents and carers attending hospital.

Eligibility and participation

  • Number of participants: 33,179
  • Response rate: 25%
  • Age range: Children and young people under the age of 16
  • Time period: November and December 2018
  • Eligibility: Children and young people up to the age of 15 admitted to hospital as an inpatient, a planned day case, or an emergency patient who did not require an overnight stay
  • Exclusions:
    • Babies whose mother was the primary patient or babies who were only admitted to a Special Care Baby Unit or Neonatal Intensive Care Unit
    • Patients treated for psychiatric conditions and private patients (non NHS)

Key findings for England

For the first time, we were able to consider changes over time, comparing results for this survey with the 2016 Children and young people’s survey. Although there were a few exceptions, we found that experiences of children, young people and their parents and carers were almost unchanged in most areas this year.

As in 2016, children and young people’s experiences were mostly positive. The majority of children and young people said they were well looked after and that staff were friendly. Most children said that they were able to ask staff questions — received answers to their questions — and that they were given enough privacy when receiving care and treatment. Most parents and carers reported positive experiences of communication around operations or procedures, said that staff agreed a plan for their child’s care with them, and had positive overall evaluations of their child’s care.

The survey results suggest there is scope for improvement in a number of areas, however, including:

  • Children and young people having enough things to do while in hospital
  • Involving children and young people in decision making
  • At discharge, information for children, young people, and their parents on care at home and what happens next
  • Children and young people being treated primarily on age appropriate wards

For more information on key findings for England, please see the statistical release, which provides the results for all questions and contextual policy information.

For more information about the methodology for the survey, analysis and reporting, please see the Quality and Methodology document.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with other trusts.

View the A-Z list of survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. You can view these reports on the NHS surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

This report identifies those trusts whose patients experience care that is better, or worse than expected when we compare the survey results across trusts.

Open data

Here, you can find the data that was published in the overall report for England and for each trust.

The file below contains the data for England:

The file below contains the trust level data:

The anonymised respondent level data set will be made available via the UK Data Archive in due course.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How will the results be used?

CQC will use the results from the survey in the regulation, monitoring and inspection of NHS acute trusts in England. Survey data will be used within CQC Insight, which provides Inspectors with an assessment of how trusts are performing. Survey data will also form a key source of evidence to support the judgements and inspection ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways.

NHS trusts
Trusts, and commissioners, are expected to take action to improve services based on the results.

NHS England and NHS Improvement
NHS England and NHS Improvement will use the data to inform how it addresses the challenges currently facing the NHS across the country. To help drive improvement and to inform its oversight work, it will also conduct further analysis of the data, making comparisons (where possible) with the experiences of children and young people in other care settings.

Last updated:
13 December 2019