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Business plan

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Our 2019/20 business plan focuses on ten priorities. These aim to deliver our five-year Shaping the Future strategy and improve the experience of people who use health and social care services, the providers we regulate and the people who work for CQC.

Business plan 2019-20 cover image

Our strategy sets out an ambitious vision for a more targeted, responsive and collaborative approach to regulation, so that more people get high-quality care.

In 2019/20, our focus is to improve registration and learn more about the use of technology in health and social care and how local systems are working for people who use services. We will also spend time testing and learning about how we could monitor, inspect and rate and use data in the future.

The ten priorities in our plan set out how we will do this.

Our ten priorities

  1. Improve the experience of our people
  2. Build our capacity and capability to deliver change and improvement effectively
  3. Transform registration
  4. Enable CQC to become intelligence driven
  5. Deliver our programme of user-focused digital technology
  6. Pilot and test new ways of working
  7. Develop our regulation to support innovative and tech-enabled care provision
  8. Deliver our role in whole-system regulation
  9. Strengthen partnerships and collaboration with our partners
  10. Deliver an effective financial planning approach

Previous business plans

You can read our business plans from previous years:


Last updated:
05 July 2019