Annual report and accounts 2021/22

Published: 18 July 2023 Page last updated: 17 May 2024

Key highlights

10,114 Inspections carried out with site visit including:
- 126 Children's and Health & Justice
- 51 Defence Medical Services
- 45 IRMER inspections (Ionising Radiation Medical Exposure Regulations)
- 263 Sample inspections
952,272 National Customer Service Centre (NCSC) transactions carried out
- 196,966 NCSC calls taken
- 755,306 Emails and other processing sources
Received and reviewed 272 visiting concerns, with 114 relating to blanket bans.
Released 770 beds into the sector through carrying out 137 improvement and 304 unrated services inspections.
Carried out 3,335 workforce pressure reviews
33,229 Registration applications completed
- Simple applications processed in an average of 25.8 days
- Normal applications processed in an average of 56 days
- Complex applications processed in an average of 121.3 days
Enforcement representations received increased by 46%
Whistleblowing received increased by 13%
Give Feedback on Care received has seen an increase of 51%
4,392 Direct Monitoring Activities carried out
102 Urgent and emergency care inspections carried out
95 Learning disability and autism inspections carried out