The Care Quality Commission
  • Organisation
  • SERVICE PROVIDER

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

This is an organisation that runs the health and social care services we inspect

Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important: This provider has requested a review of one or more of the ratings.

Assessment report published 4 February 2026

Contents

Ratings - Community urgent care service

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Good

Our view of the service

We inspected the Urgent Care Centre at Petersfield Hospital on the 23 September 2025. This was a comprehensive inspection; we carried out this inspection as we had not inspected this service since 2018. At our last inspection, the service was rated good overall and good for all key questions.

Urgent Treatment Centres (UTC) offer an alternative to using emergency departments. They can treat minor injuries and illness that are not emergencies but are urgent.

The UTC at Petersfield Community Hospital open 365 days a year for 12 hours a day between 8am and 8pm. It has access to an X-ray department which is open 7 days a week 9am to 4pm.

People's experience of this service

We spoke to patients using the UTC on the day of the inspection and via an expert by experience the following week. All the patients we spoke to said that the service was good and had met their needs. Patients told us that staff were polite, respected their dignity and explained what treatment they needed. We reviewed feedback the trust had received and found that most patients reported a positive experience. Some patients complained about staff communication, attitude, and waiting times. Some patients felt staff had not identified their needs correctly.

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