South London and Maudsley NHS Foundation Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated patients with kindness and compassion. We saw staff engaging positively with patients on the ward during the inspection. Patients reported that staff treated them well and described staff as caring and supportive. Staff involved patients in decisions about their care and treatment and informed and involved families and carers in patients’ care if this is what the patient wished. Carer feedback was very positive, indicating good involvement in patients’ care when possible, and welcoming, approachable, and professional staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We saw staff engaging positively with patients on the ward during the inspection. Few patients wanted to speak with us, but those who did told us that staff were caring and helpful. They described being able to take their agreed leave when they wanted to, and activities that they enjoyed including playing on the PlayStation, accessing a bike and a skateboard, and access to cultural meals of their choice.

Staff demonstrated a good knowledge and understanding of patients’ individual needs.

Carer feedback was very positive, indicating good involvement in patients’ care when possible, and welcoming, approachable, and professional staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.