Nottinghamshire Healthcare NHS Foundation Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Overall, we found the wards we assessed to be responsive. We saw that risk assessments were regularly updated and young people had person-centred safety plans in a young person friendly format.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We looked at 14 records, we saw staff regularly checked and updated risk assessments in the clinical record.

We looked at 14 care records and on 8 records we saw that staff completed person-centred safety planning within care plans. This included identifying known triggers, early warning signs, personalised coping strategies and what interventions were helpful and unhelpful for the young person. We also saw 1 safety plan for a young person to take home with them on leave.

Staff told us they had designed an engaging, patient friendly version of care plans for young people.

Young people had access to spiritual, religious, and cultural support and a multi faith room was available.

We looked at 14 records, we saw staff regularly checked and updated risk assessments in the clinical record.

We looked at 14 care records and on 8 records we saw that staff completed person-centred safety planning within care plans. This included identifying known triggers, early warning signs, personalised coping strategies and what interventions were helpful and unhelpful for the young person. We also saw 1 safety plan for a young person to take home with them on leave.

Staff told us they had designed an engaging, patient friendly version of care plans for young people.

Young people had access to spiritual, religious, and cultural support and a multi faith room was available.

Staff made sure young people could access information in a format they could understand on treatment, local services, their rights and how to complain, they were notice boards in communal areas. We saw a wide range information leaflets available in languages spoken by the patients and local community. Managers made sure staff and patients could get help from interpreters when needed.

Staff we spoke with said they could access specific specialist training such as cognitive behaviour and trauma informed therapy.

We looked at community meeting minutes and “you said, we did” notice boards. Both described improvements following feedback and suggestions from young people.

We saw evidence that staff received monthly supervision as well as reflective practice sessions and peer supervision groups.

Staff told us they take a proactive approach to reducing barriers that affect patient outcomes, ensuring care and treatment meet the needs of young people who may be more likely to experience inequality.

Staff told us they take a proactive approach to reducing barriers that affect patient outcomes, ensuring care and treatment meet the needs of young people who may be more likely to experience inequality.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.