Nottinghamshire Healthcare NHS Foundation Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We saw staff were discreet and respectful when supporting patients. Most relatives we spoke with were positive about staff attitudes and told us staff were kind. Staff worked in multi-disciplinary teams to provide treatment to meet individual patient needs. Staff were able to respond to patient needs when required. Staff took individual preferences and choices into consideration.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed staff attitudes and behaviours when interacting with patients which showed they were discreet, respectful and responsive, providing patients with help, emotional support and advice at the time they needed it.

Staff told us how they supported patients to understand and manage their care, treatment or condition.

We spoke with 2 patients whilst on site, both told us staff treated them well and behaved appropriately towards them.

We spoke with 11 relatives of patients recently discharged from the service, whilst the majority were very positive about staff being kind, 2 said 1 staff member was a bit abrupt and another said staff were often rushed.

Patients told us staff took individual preferences and choices into consideration.

Staff told us how they had recently set up meetings with families early in the patient’s admission to ascertain specific needs and requirements. They told us this was done either face to face or via video conferencing.Staff tailored activity programs to meet individual needs to promote and maximise independence and support an appropriate discharge.

We saw staff helping patients maintain independence during their admission. They worked as a multi-disciplinary team to develop care that met individual needs and choices.

One patient we spoke with told us the staff had gone the extra mile to provide a better choice of suitable food to meet their dietary requirements after they had told them that the hospital provision was boring and repetitive.

We were told that staff had also ensured a variety of culturally appropriate food was offered to a patient with Caribbean heritage.

Staff responded to nurse call buttons in a timely manner.

Staff told us GP’s were always available either by phone, in person or via the electronic record which was a shared system.

Patients we spoke with told us staff were always responsive and available if they needed them.

Staff we spoke with told us the trust had a focus on staff wellbeing, we saw evidence of this on several posters throughout the hospital.

Ward managers told us there was a trust expectation that they worked 2 clinical shifts per week on the wards. They told us this was often very difficult to achieve and impacted on their ability to do their managerial duties and caused them undue stress.

Staff we spoke with told us the local managers and leaders always “checked in” with them every day and were always visible and available should they require help and support.