Nottinghamshire Healthcare NHS Foundation Trust

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question Good. This meant people’s needs were met through good organisation and delivery. At this assessment the rating has remained Good as we did not review enough quality statements to re rate this key question.

During this assessment we saw a strong focus on patient involvement. We saw staff and patients worked together to develop innovative ways to encourage patients in their care and treatment. We saw patient contributions were valued and respected.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Arnold Lodge placed a strong emphasis on patient involvement. A dedicated Patient Involvement Support Worker collaborated with patients to develop innovative approaches to engagement. We observed several examples of meaningful involvement, including patients contributing to staff inductions and training. Leaders spoke proudly of patients who had presented at national conferences, including 1 hosted by the Royal College of Psychiatrists. Patients had also developed presentations on restrictive practices and care planning meetings.

Co-production was a central element of care at Arnold Lodge. We observed a ‘ward away day’ where patients, ward staff, and members of the multi-disciplinary team collaboratively designed a new treatment pathway. Patients actively participated, sharing opinions, asking questions, and challenging ideas. Their contributions were respected and valued.

At Wathwood Hospital, we attended a well-established patient forum chaired by patients and attended by leaders and multi-disciplinary staff, including representatives from occupational therapy, social work, and advocacy. Patients were able to challenge leaders openly and without fear of retribution. Their voices were respected, and their input was taken seriously. Meeting minutes were recorded, and actions from previous meetings were reviewed. Each ward had a designated patient spokesperson who provided feedback to their respective wards.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.