Alder Hey Children's NHS Foundation Trust

Children and young people's survey 2024

Published 22 May 2025

Questions included in the survey consider:

• the waiting area
• the hospital ward
• communication with staff
• being looked after in hospital
• hospital food and facilities
• pain management
• operations and procedures, and
• leaving hospital.

Between August and December 2024, individuals from each participating NHS trust were invited to take part in the survey. Responses were received from 221 people at Alder Hey Children's NHS Foundation Trust.

• The waiting area – Parents and carers’ reports (0 to 7 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• The waiting area – Children and young people’s reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.2 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Hospital ward - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Hospital ward - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Talking to hospital staff - Parents and carers' reports (0 to 7 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.2 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Talking to hospital staff - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.0 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Talking to hospital staff - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.0 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Much better than expected

• Being looked after in hospital - Parents and carers' reports (0 to 7 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.1 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Being looked after in hospital - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Being looked after in hospital - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Hospital food - Parents and carers' reports (0 to 11 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.1 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Hospital food - Young people's reports (12 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.5 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Facilities - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Facilities - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.1 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Pain - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.6 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Pain - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.3 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Much better than expected

• Operations and procedures - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.3 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Much better than expected

• Operations and procedures - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.3 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Much better than expected

• Leaving hospital - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Leaving hospital - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.6 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat better than expected

• Overall experience - Parents and carers' reports (0 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.1 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Better than expected

• Overall experience - Children and young people's reports (8 to 15 years)

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 9.5 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Much better than expected

About these scores

Most questions are grouped under the section in which they appear in the questionnaire.

We asked people to answer questions about different aspects of their care and treatment. Based on their responses, we gave each NHS trust a score out of 10 for each question (the higher the score the better).

Each trust also received a rating of ‘Much better’, ‘Better’, ‘Somewhat better’, ‘About the same’ ‘Somewhat worse’, ‘Worse’ or ‘Much worse’:

• Much better: the trust is much better for that particular question compared to most other trusts that took part in the survey
• Better: the trust is better for that particular question compared to most other trusts that took part in the survey
• Somewhat better: the trust is somewhat better for that particular question compared to most other trusts that took part in the survey
• About the same: the trust is performing about the same for that particular question as most other trusts that took part in the survey
• Somewhat worse: the trust performed somewhat worse for that particular question compared to most other trusts that took part in the survey
• Worse: the trust performed worse for that particular question compared to most other trusts that took part in the survey
• Much worse: the trust performed much worse for that particular question compared to most other trusts that took part in the survey

Where a section score is not present (‘Overall score unavailable’) this is due to a question(s) being missing from that section (‘Not applicable’) meaning that no section score can be produced. Questions have been excluded where too few people answered a question (less than 30 respondents). This is because the uncertainty around the result is too great.