Rhythmic Care UK Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were consistently described as kind, respectful, and culturally sensitive. They worked diligently to ensure people’s' dignity was upheld throughout the care process. In addition, staff actively valued and incorporated input from family members, recognising its importance in providing holistic support. Feedback from people included comments highlighting these qualities.

Staff demonstrated genuine care for those they supported and took great satisfaction in their roles. One staff member remarked, “I ensure [people’s] privacy and dignity by always obtaining consent before starting my work and repeating this whenever required. I close doors and curtains while providing personal care to maintain privacy.”

Records confirmed that staff participated in training specifically designed to reinforce privacy and respect in their daily practice.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives consistently spoke positive about the care and support provided, emphasising that staff were both attentive and responsive to the person’s needs. Many highlighted the personalised approach taken by staff, with comments reflecting appreciation for the care delivered. One relative said, ‘‘I find all staff are very good, they respond to my loved one appropriately and they don’t wait for me to tell them what needs to be done, they know how to support my [person].”

Care staff explained that they dedicated time to getting to know those they supported, which allowed them to form positive relationships with each person. Through this approach, staff gained valuable insight into each person’s protected characteristics, background, and personal preferences. One staff told us, “I spend time talking with [people], reading care plans, and involving families where appropriate. For example, I supported a [person] by learning their preferred routines and hobbies, which helped build trust and improved engagement in care.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider ensured that staff were given access to trainingfocused on promoting and maintaining people’s skills and independence. One staff member said, “I encourage [people] to be independent by encouraging to participating in tasks.” Another staff reported, “At Rhythmic Care people are encouraged to complete tasks independently whenever they are able. As a care coordinator, I ensure care plans promote independence and staff support service users to do as much as they can for themselves, while offering help only when needed. This helps build confidence, maintain skills, and support person-centred care.”

Care plans were developed to support and enhance independence. They clearly identified the aspects of each daily task that individuals were able to complete on their own. For example, care plans detailed how each person wished their care to be delivered, specified the tasks they required assistance with, and outlined when they needed support. This person-centred approach ensured that care was tailored to individual needs and preferences, maximising opportunities for independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Systems were put in place to maintain effective oversight, ensuring that individuals' immediate needs could be addressed without delay. Whenever there was a change in requirements, care was promptly reassessed to confirm that the support provided remained suitable for each person. Regular audits were carried out to ensure that no visits were missed or delayed, enabling the identification of recurring themes, potential issues, or opportunities for improvement.

People using the service confirmed that there had been no missed calls, and staff members did not leave visits early.

Staff received comprehensive training to equip them with crucial expertise and knowledge, enabling them to respond to and assist people effectively. The training programme included key areas such as First Aid and Health and Safety, ensuring that staff could meet the needs of those they support safely and competently.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff wellbeing was considered a priority within the service. This focus on staff welfare had a beneficial effect on the quality of care provided to people. One member of staff said, “My line manager always checks in with me to check everything is going well and if I need any support.”

Staff were consistently provided with opportunities to express their views, discuss any concerns, and suggest improvements to the service. These opportunities were integrated into the organisation’s routine practices, particularly through structured staff supervision sessions and regular team meetings. Management actively promoted open communication, ensuring every staff member’s voice was heard and appreciated. Staff feedback was regularly taken into account when decisions were made, which helped to cultivate a collaborative and inclusive work environment.