Regulatory transformation - update October 2023

Published: 19 October 2023 Page last updated: 8 November 2023

New assessments starting from 21 November

We are pleased to be able to let you know when we plan to start using our new regulatory approach in your area.

From 21 November we will start using our new single assessment framework in our South region.

Between 21 November and 4 December we will undertake a small number of planned assessments with early adopter providers, while continuing to respond to risk. We will then expand our new assessment approach to all providers based on a risk-informed schedule.

We will be in contact and inviting providers to be early adopters separately.

This will be an opportunity for those early adopters to get an experience of our new ways of working and for us to hear feedback about the process.

At this stage our new assessment approach will not apply to NHS trust well-led assessments and services we do not rate. We will be in contact with those providers soon with more detail.

Maintaining quality during transformation

Our regulatory transformation programme does not mean that our expectations of care are changing. Our quality statements are pitched at the level of good and are based on the regulations.

We have consistently involved providers in the development of our new technology and ways of working. This will continue during the rollout; with opportunities to engage through our digital engagement platform, CitizenLab, as well as regular support webinars and other engagement events over the coming months. Make sure you keep an eye out for our regular bulletins, webinars and supporting videos.


Thank you for your continued support in helping us shape our guidance. We recognise the importance of clear guidance to help you feel ready for our new assessments. You can find information below that covers the different aspects of our regulatory approach, including: