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North Cambridgeshire Hospital

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 5 February 2013
Date of Publication: 27 April 2013
Inspection Report published 27 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care and treatment.

Reasons for our judgement

We were unable to speak with as many people as we would have wished to because on the day of our visit the ward had a suspected outbreak of the Winter Vomiting Virus. We spoke with people in an unaffected bay. People expressed their views and were involved in making decisions about their care and treatment. We found that people admitted to Trafford ward and spoken with understood the care, support and treatment choices available to them.

One person receiving care and treatment told us, “I transferred from another hospital and the staff explained everything to me and gave me time to decide to come here.” Another person receiving care and treatment said, “The nursing staff here are excellent and they keep me and my family up to date with what is happening to my health.”

People spoken with also told us that the medical staff consulted them and respected the decisions they made. Our observations showed us that people were given appropriate information and support regarding their care or treatment. We saw that information about the routine of Trafford ward and the rights and responsibilities of patients and medical staff members were provided in an inpatient booklet that each person admitted to Trafford ward was given. We found that a visitor’s charter, philosophy of care and the Cambridgeshire Community Services (CCS) five year business plan were displayed on the notice board in the communal hallways of the ward for everyone to see and read.

We looked at four people’s end of bed records and plans of care and saw that the information they contained was complete and clearly told us of the choices people had made regarding their personal, health and treatment needs. We found that people were involved in completing the records, that they were consulted, their views recorded and that they had signed the plan of care to show they agreed to the written plan of action to be carried out. Evidence of family involvement was demonstrated to us in people’s plans of care and for one person we saw that relatives had provided information on what the person liked and disliked.

We found the atmosphere on Trafford ward to be calm and saw that nursing staff spoke with people in a polite and respectful manner. People who used the service told us that staff members included and involved them in such things as making choices and decisions in all things that affected them. One person said, “Staff always close the curtains around my bed when they are assisting me to ensure that my privacy and dignity is respected.” Another person told us, “The doctors and nurses close the curtains every time, but I think they forget that other people in the bay can hear your conversation. I think we should be offered a private room when we have to discuss personal and health details.” Everyone spoken with agreed that their dignity was protected and told us that they all “Knew each other’s personal business.”

Nursing staff members spoken with told us that they ensured that people’s privacy, dignity and independence were respected by ensuring that the curtain was completely closed around the bed and by checking with the person that they agreed with the care or treatment they were about to provide. Our observations and the people we spoke with who used the service confirmed this. However, the provider may find it useful to note that nursing staff confirmed that patients could request to be spoken with privately in a room but that most times discussion took place around the person’s bed. This means that for some people their privacy may not be fully protected at all times.