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Hammersmith Hospitals Requires improvement

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Inspection report

Date of Inspection: 16 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF | 83.09 KB

Overview

Inspection carried out on 16 November 2012

During a routine inspection

We visited an acute medical assessment and care of the elderly ward, the emergency department and wards, and the heart attack centre (which took emergency admissions). We spoke to people in all the departments we visited.

People told us that they had been asked for consent to operations or procedures during their time in hospital. We saw that consent had been properly recorded. Where people lacked capacity, staff arranged assessments of mental capacity in line with current legislation and to ensure people’s safety and involvement.

Almost all the people we spoke with were positive about the quality of care and treatment they had received. They said staff took time to assess and meet their needs. We looked at patient records, which were clear, accurate and up to date. They included care and treatment plans, risk assessments and plans for safe discharge.

There were policies and procedures in place for staff to deal with foreseeable emergencies and any adverse incidents and staff had the necessary skills and experience to deal with emergencies.

There were sufficient skilled and experienced staff to meet people’s needs.. Patients told us that staff checked on them regularly and responded quickly when called. Staff told us they were generally satisfied with staffing levels. The hospital systematically adjusted staffing numbers and skill mix according to patient need.

There were clear policies and procedures for medical record keeping which staff followed.