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The Princess Royal Hospital Inadequate

All reports

Inspection report

Date of Inspection: 9 May 2012
Date of Publication: 11 June 2012
Inspection Report published 11 June 2012 PDF

Overview

Inspection carried out on 9 May 2012

During a routine inspection

The inspection was unannounced and consisted of a team of five inspectors. The inspection was a scheduled routine visit in addition to reviewing improvements that we had asked the trust to make following our last inspection undertaken in October 2011. We visited three wards on 9 May 2012 providing adult inpatient care across the hospital. We spoke with 36 people who were receiving a service, 12 visitors and 20 staff from different disciplines.

Everyone we spoke with told us that they were getting the care and support they needed. Comments included, �Everything is excellent.� �I am being well looked after.� and �Absolutely brilliant care.�

People told us that they had been involved and consulted in relation to their care and support. People said staff supported them sensitively and discreetly. Staff provided sound examples of how they promoted people�s privacy and dignity in their work.

Overall people shared positive experiences of the care and support they had received. Two people, on two separate wards, raised issues about the length of time it took for staff to answer call bells. People who were being discharged from hospital told us that they had received detailed information to take home with them. Staff told us about the improvements that had been implemented to improve people�s care and experiences including new documentation and tools in place to monitor the care delivered.

Everyone we spoke with told us that they liked the meals. People said there was always a choice and that food arrived hot when it was supposed to be. One person told us, �It�s like a five star hotel�. Staff told us protected mealtimes had ensured people were not disturbed when eating their meals and that staff were freed up to assist people who required support and supervision with eating and drinking.

People told us that they felt safe and well looked after. They said staff were kind and attentive. Before our inspection a number of people had experienced poor outcomes on one ward that had compromised their care and safety. The trust worked with us and outside partners over a number of months to improve the quality of care and people�s experiences. Staff spoken with across all three wards we inspected knew what to do in the event of observing abuse or poor practice. They told us they had received training in safeguarding people from abuse. One member of staff stated, �The staff are given permission to report and question practice.�

Most of the people who spoke with us said they thought there were enough staff on duty to meet people�s needs. One person told us, �They can�t help you enough�. Another person told us, �The staff are attentive, the care here is good.�

Everyone we spoke with told us that the nurses were are always asking them if they were ok and if they were happy with everything. They said that they were able to express their wishes and share their views about how they were feeling and what could be done to make them feel more comfortable. People said that if they had any concerns or worries that they would speak with a nurse. We were told the trust had robust systems in place to monitor and review people�s experiences and deliver improvement.