Royal Preston Hospital

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement under this key question. The service operated using preplanned appointments, enabling staff to prepare patients in advance and offer accessible information and translation or communication support. Staff worked closely with partners and were seeking to improve engagement and outreach with the local community. The SARC environment was accessible, and no complaints had been received in the previous year.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The SAFE Centre SARC operated 7 days a week, 365 days a year, and could be contacted 24 hours a day. Clear information was available on the trust’s website to support patients, police and partner agencies in making referrals and accessing the service. An internet link was provided to a short animation explaining the role of the SARC in supporting victims and survivors of sexual assault and abuse.

An information leaflet about the SARC service was available on the trusts’ website, and an easy read version was available. However, the leaflets were generic and not specific to children or young people. Additional information was available on how to meet immediate needs; including self-care advice and additional support options. All appointments were pre-planned; this enabled staff to work flexibly with patients before they attended.

The service had measures in place to support effective communication. Staff had access to professional interpretation services for patients and families who did not speak or understand English. However, information was not available at the SARC in different languages.

The service had established relationships with the police and local authorities. Staff were sighted on the need to promote the service more widely and were keen to proactively engage with local communities to raise awareness. Some work had been completed with colleagues across the trust and pop-up events with a local charity. In addition, staff engaged with sex workers locally at a community base and was represented at pan Lancashire sex worker meetings. Plans were in place to engage with students at the local university and colleges.

The environment was accessible for patients with a range of needs. The SARC building was accessible via a ramp and dedicated parking was available directly behind the SARC. Toilet and shower facilities were accessible, and portable push button alarms were available for use in the event of an emergency.

Staff completed regular training on equality and diversity and records we viewed showed that patients were asked about their sexuality, disability, and religious needs so that staff could take these into account in the delivery of care.

The service had not received any complaints within the 12 months prior to this inspection.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.