Queen's Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement under the responsive key question. The SARC was responsive to individual patient needs and staff were developing their engagement with partner agencies and community services to raise awareness of the SARC. The SARC environment was child friendly and accessible, and no complaints had been received in the previous year.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

All patients were booked an appointment to attend the SARC following a referral from police or social services. The SARC website provided information about what to expect when attending the SARC, and upon arrival a board with staff names and pictures was on display to break down barriers and build relationships. Many information leaflets were available at the SARC regarding community-based support services designed for both patients and professionals.

The service had worked hard to establish relationships with the police and local authorities, and the addition of the 2 specialist nurse roles was now enabling the service to provide greater resource to promoting the SARC more widely. Staff showed enthusiasm for raising the profile of the SARC and support it could provide and aimed to reach out to some underrepresented groups such as boys and non-English speaking communities.

The SARC was fully accessible with parking available within the hospital grounds. Staff had access to translation services for patients who did not speak or understand English, and staff had access to British Sign Language via online services.

Staff completed regular training on equality and diversity and records we viewed showed that patients were asked about their sexuality, disability, and religious needs so that staff could take these into account in the delivery of care.

There was a small supply of children’s toys and blankets to make the experience as child friendly as possible. A ceiling tile over the examination couch had been replaced with a child appropriate picture scene, again to provide distraction during examinations.

The service had not received any complaints within the 12 months prior to this inspection.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.