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Watford General Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

Overview

Inspection carried out on 29 January 2013

During a routine inspection

The people we spoke to were happy with the care and treatment they had received at Watford General Hospital. They told us that their treatment had been explained to them and that their care had been delivered in a manner that promoted their dignity and independence. We were told that the staff were �wonderful� and that they were �kind and caring and would do anything to ensure you were as comfortable as possible�. Some people told us that they were concerned about the patients who had a memory loss or a dementia and they told us �that they found their crying in the night sad and disturbing�.

We saw that staff were aware of infection control and that the hospital had systems in place that ensured that staff and visitors were aware of the risks of cross infection. Staff were aware of their duty of care to vulnerable adults and to children.

All the wards had protected meal times and there were systems in place to monitor, the food and fluid intake of the people.

All the people had care plans and risk assessments as appropriate.

We found that there were systems in place to assess and monitor all aspects of the running of the hospital.

Staff consistently told us that they found if increasingly difficult to meet the needs of the patients and that they worried about how they deliver care to people now and how they would cope in the future if the staffing levels were not reviewed.