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Grantham and District Hospital Good

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Inspection report

Date of Inspection: 23 March 2011
Date of Publication: 1 July 2011
Dignity and Nutrition Report published 1 July 2011 PDF | 83.93 KB

Overview

Inspection carried out on 23 March 2011

During a themed inspection looking at Dignity and Nutrition

In March 2011, we visited two medical wards at the hospital and spoke with many patients. During our time on the wards we observed interactions between staff and patients and saw that staff were behaving in a way that was respectful to people. All patients told us that they had been treated with dignity and respect and many patients were very complimentary about the care they had received. For example, one person said, “the staff are so caring, they look after everyone extremely well in here.”

Patients told us that their needs were always met by the staff. Without exception all of the patients and relatives that we talked to were very happy with their care. For example, one patient said “you can’t fault anything.” Another said “it’s like a holiday home here, we are treated so well.” Patients also said that they felt the staff listened to them. We observed all patients had access to their call bell and these were not left ringing.

Patients told us that meal times were very clam and the food was always warm enough and they always got the help they needed to eat their meal. The majority of the patients said they enjoyed the food. We saw staff encouraging people to eat their meal but were respectful of patient’s wishes if they did not want to eat. We observed one patient not wanting to eat and heard the staff offer them of a pudding instead as they knew they preferred puddings.

Throughout the visits to the wards we observed patients had access to drinks and they were placed within reach. Hot drinks were served regularly and we heard one patient asking for a cup of tea outside of the drinks round and saw that the healthcare support worker went to fetch them one.