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Archived: 41 Birdwood Grove

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

Overview

Inspection carried out on 27 March 2013

During a routine inspection

When we visited this home, the registered manager was on annual leave, but we were able to speak with the acting deputy manager and a support worker. The people using the service had complex needs which meant they were not able to tell us their experiences.

Staff had a good understanding of how people liked to be supported. For example, staff were able to communicate with people in a way they understood, and all interactions were friendly and positive. People were supported to make decisions about their care and mental capacity assessments were undertaken when appropriate. People accessed a range of activities outside the home, according to their interests.

People�s care plans provided detailed information about their care needs and preferences and their support plans were up to date. Their health and welfare was assessed and looked after appropriately.

Arrangements were in place for the safe management of medicines, and staff were able to describe how they supported people with their medication, and why it was needed.

Staff were appropriately trained for their roles, and had opportunities for regular supervisions and appraisals. They had access to professional development and said they felt supported and valued.

Systems were in place for monitoring the quality of the service, which included asking people for their feedback. We saw that action was taken to make improvements as a result of feedback, audits and inspections.