Furness General Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved women and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

We looked for evidence that women were always treated with kindness, empathy and compassion. We checked that women’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take women’s wishes into account and respect their choices, to achieve the best possible outcomes for them. Women felt well-supported, cared for and treated with dignity and respect.

This meant women were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The evidence showed a good standard. The service promoted women’s independence, so women knew their rights and had choice and control over their own care, treatment and wellbeing.

Women’s independence was promoted, which meant they knew their rights and had choice and control over their own care, treatment, and wellbeing.

The 2024 National maternity survey showed the trust scored “about the same” overall and were “somewhat better than expected” for giving advice on benefits of induction. Women’s choices were taken into consideration and explanation given as to why choices were not always safe or able to be followed.

Staff told us they tried to take time to ensure women remained at the centre of their care planning. We saw information and education aids across the unit we visited to support this. We observed staff in discussion with women and their families, and we saw active and interactive care planning processes which considered the wishes and preferences of pregnant women and their families.