You are here

The James Cook University Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF

Overview

Inspection carried out on 5 March 2013

During a routine inspection

During this inspection we focused on how patients mental health and physical health needs were met and focused on clinical areas that were more likely to be providing medical and nursing care to patients with these needs. We went to the Accident and Emergency department, the Emergency Admission's Units, ward 24 and 33 and the neurosciences outpatients department. We also looked at how the Trust dealt with complaints.

We spoke with 18 patients and nine relatives from across these departments. Some of the patients were not able to discuss their experiences so we observed how these people�s needs were met. Patients and relatives told us that they found the staff always treated them with respect and thought the care they received was of a very high standard. All said both doctors and nurses ensured they understood their plan of care.

We observed that staff across the departments ensured people�s dignity was maintained. We found that staff and the Trust understood the process for obtaining patients� consent; what to do when people lacked capacity; or were placing themselves at risk. We also found that complaint procedures were used effectively.

People said, �I went to the outpatients department where everything was explained to me in great detail�, �The staff were brilliant when looking after me. When I needed help with washing they made sure that they kept me covered with sheets and towels� and �They encouraged me to do what I could and helped me when needed. �