St Peter's Hospital

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Women and birthing people were regularly involved in planning and making shared decisions about their care and treatment. They understood their birthing options, including any risks and benefits involved. Birth options clinics were in place and women and birthing people were supported when wanting to birth outside of guidance.

Information was accessible, safe and secure and women and birthing people felt listened to.

The responsive key question was not rated in the last assessment. During this assessment we rated 4 quality statements and rated the service as ‘Good'.

This service scored 43 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure women, and birthing people were at the centre of their care and treatment choices and they decided, in partnership with women and birthing people, how to respond to any relevant changes in women and birthing people’s needs.

Staff told us they personalised care plans for women and birthing people with care based on their individual needs and preferences. We looked at women and birthing people’s notes and found these were comprehensive and showed that individualised care was provided, such as for those women and birthing people who had complex care needs or whose pregnancy was high risk.

The consultant midwife ran a Birth Options Clinic and was supportive in supporting women and birthing people who wanted to birth outside of guidance. We observed the team actively supporting women to have the birth experience they wanted.

The service understood the diverse health and care needs of women and birthing people and their local communities, so care was joined-up, flexible and supported choice and continuity.

There was a professional midwifery advocate and equality and inclusion lead matron, and the service had an equality, diversity and inclusion policy. Staff completed training on compassionate care and equality, diversity and inclusion.

Women, birthing people, relatives, and carers knew how to complain or raise concerns. The service clearly displayed information about how to raise a concern in women and visitor areas. Staff understood the policy on complaints and knew how to handle them. Managers investigated complaints and identified themes and shared feedback with staff and learning was used to improve the service.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information was accessible, safe and secure and supported individuals’ rights and choices. Women we spoke to during the assessment told us they were provided information in a way they could understand. The trust had in place a telephone language line and a video language line was launched in November 2024.

The service also had the technology in place on the trust website and intranet for translations of leaflets and other written information.

The maternity website page had numerous links to information for women and birthing people including a link to the trust’s social media channel with information on who to call and when in pregnancy, what to pack for hospital, writing your birth plan, labour and monitoring, pain relief options during birth, fetal monitoring, positions in labour, second stages of labour, third stage of labour and what to expect once baby was born.

The service made it easy for women and birthing people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved women and birthing people in decisions about their care and told them what had changed as a result.

The patient experience matron collated feedback from friends and family test and women and birthing peoples feedback to identify themes and trends.

The service used display stands and a QR code for people to share their feedback. Women and birthing people received a text message on discharge and following appointments asking them to give feedback on their care.

Data showed in February 2025, 125 women and birthing people provided feedback and 78% felt their care was good or very good and 88% of people felt they were involved in their own care.

The service offered access to women and birthing people’s physiotherapy through a pelvic service following listening to women and birthing people who used the service and were offered personalised care and support plans.

We did not look at Equity in experiences and outcomes during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.