Royal Victoria Infirmary

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement under the responsive key question. The service was generally responsive to the needs of different patients and staff worked hard to accommodate diverse needs. Work was required to make patient information leaflets more accessible to younger children.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The Trust had child safeguarding policies and procedures which provided information to staff about how to identify, and report suspected abuse. Most staff had completed appropriate level training for their role with further training planned for those staff whose training had expired. The Trust had a specialist safeguarding nurse who offered monthly sessions where staff could bring concerns, seek advice and request additional safeguarding supervision if they needed support after a complex examination.

A safeguarding assessment was completed for all patients, which identified whether the child or young person was already known to social services. Where concerns were identified, they were recorded by staff, along with any action taken. Safeguarding referrals were made as required and followed up with attendance at a strategy meeting if necessary. In some cases, if a child was already known to the local authority, then staff would send relevant information to their social worker.

Staff received safeguarding supervision, and cases were discussed during group peer review meetings to ensure that appropriate action was being taken in each case. Self-harm risk assessments were also completed for patients to identify possible support needs during their time at the SARC and afterwards.

Freedom to Speak Up Champions were available if staff wanted to raise any concerns and staff were aware of this.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.