Solihull Hospital

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The urgent and emergency services provides a minor injuries unit (MIU) at Solihull hospital. It opened in June 2023 and is an Emergency Practitioner (EP) led unit based within Solihull Hospital’s Urgent Treatment Centre (UTC). The UTC also has a minor illness unit which is commissioned by the integrated care board (ICB) and run as a separate appointment only unit.

As part of our assessment, we looked at 9 patient records, spoke with 5 patients, and 10 members of staff including EPs, managers, an assessment nurse, healthcare assistant (HCA), receptionist and a student nurse.

This assessment was completed as we are required to assess a service within 12 months of it being registered. This allows us to rate the service. Urgent and emergency services care has been rated as good overall.

We found:

There was evidence of a learning culture and patients were cared for in a safe environment. There were processes in place to assess the needs of the patients using evidence-based guidance. Staff provided patients with patient-centred care and treatment. There were governance processes in place which were effective, and staff knew their roles and responsibilities.

People's experience of this service

During our onsite assessment, we spoke with 5 patients. The feedback from them was positive. Patients felt staff made them feel safe in the environment where they were cared for and included them in decisions about their care and treatment.