- NHS hospital
Birmingham Heartlands Hospital
On 21 November 2024, we published a report on Birmingham Heartlands Hospital. The assessment looked at medical and surgery services but did not award overall ratings to these or the hospital overall. You can read the full report in the document below. We will update this page with the results of this assessment soon.
- Birmingham Heartlands Hospital assessment report (rating: not rated)
Assessment report published 28 August 2025
Contents
Ratings
Our view of the service
This was a service assessment of maternity services, services for children and young people, and urgent and emergency services only. Please see the summaries below for these services. The location rating of `insufficient evidence to rate' is stated as we have not assessed all the core services for Birmingham Heartlands Hospital, and we cannot therefore rate the location overall.
Birmingham Heartlands Hospital is an acute general hospital in Bordesley Green in the West Midlands. The hospital is part of University Hospitals Birmingham NHS Foundation Trust and provides a range of outpatient, inpatient and urgent and emergency care for its local community in and around Bordesley Green in South East Birmingham.
We completed an unannounced assessment of urgent and emergency care services and services for children and young people on 4 and 5 March and maternity services on 29 and 30 April 2025. We assessed urgent and emergency services and maternity services as a follow up to our previous inspection and to determine if improvements had been made. Our assessment of services for children and young people was carried out as this service had not been inspected when provided by this trust. Based on information of concern and our previous inspections, for urgent and emergency services and maternity services, we looked at specific quality statements in safe, effective, caring, responsive and well-led. As this assessment was based on risk, we only completed quality statements which were connected to the areas of concern. For services for children and young people we completed a comprehensive assessment of all quality statements. At this inspection, many of the ratings previously given for the 2 services that had been rated had improved. Services for children and young people have been rated for the first time as good.
Maternity services have improved from an overall rating of inadequate to requires improvement. However, the rating of inadequate for safe has not improved. Well-led improved from inadequate to requires improvement. Effective dropped from good to requires improvement. Caring was good, but responsive remained requires improvement. We have issued the service with a S31 Letter of Intent and given the hospital a number of breaches of Regulations to be acted on.
Services for children and young people are rated for the first time as good, but with requires improvement in safe, with more work to do in that key question. The other key questions in services for children and young people were all rated as good.
Urgent and emergency care (or A&E) services remained as requires improvement but with notable improvements seen. At the previous inspection, we rated safe as inadequate. At this assessment, the rating improved to requires improvement. Responsive stayed the same at requires improvement. Caring stayed the same at good. Well led and effective improved from requires improvement to good. Responsive remained requires improvement with the department under significant system pressures, crowding and a lack of flow which meant there were long waits in the department due to a lack of available beds elsewhere in the hospital. However, there had been good progress and the department had notably improved.