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Chelsea and Westminster Hospital Outstanding

All reports

Inspection report

Date of Inspection: 24, 25 September 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF


Inspection carried out on 24, 25 September 2013

During a routine inspection

We inspected the Chelsea and Westminster Hospital over two days. We visited the emergency department (A&E), the maternity unit, the paediatric unit, the neonatal unit which included the neonatal intensive care unit (NICU), high dependency and special care cots and the operating theatres. We also visited the Acute Assessment Unit (AAU) and adult surgical and medical wards. The two specialist advisors accompanying us specialised in peri-operative care and paediatrics.

We followed the patient pathway from A&E through to the wards. We spoke with patients, families, carers and staff in every area we visited. We also spoke with senior management staff including the Chief Executive, Director of Nursing and Quality and the Medical Director. We spoke with the Chairman and two non-executive directors of the trust board and with three members of the Council of Governors.

Our overall impression was of the good standards of cleanliness throughout the hospital, the open friendly attitude of all grades of staff and the visible leadership provided in the wards and departments we visited. The majority of patients had had a positive experience of care and treatment at the hospital. They had been treated with dignity and respect and understood their care and treatment. They were complimentary about staff and said there were sufficient staff to meet their needs. Care and treatment was planned and delivered in a way that ensured patients' safety and welfare. Risk assessments were completed for all patients as part of their admission procedures.

Staff told us they were in the main, happy and proud to work in the trust. They were keen to promote the trust values of being kind, safe, respectful and excellent to improve the patients� experience. Staff told us they felt supported, had access to training and were encouraged to develop their skills. They told us they received regular information and communications about matters in the trust and were made aware of management�s expectations of them.