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Archived: HMP North Sea Camp

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 21, 22 July 2014
Date of Publication: 22 August 2014
Inspection Report published 22 August 2014 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 July 2014 and 22 July 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We spoke with 24 people who had used the healthcare service and asked if they felt the provider worked well in partnership with other providers. One person said, "I’ve had to attend several hospital appointments. The healthcare staff make sure I can go." Another person said, “Healthcare staff do all they can to get you to your appointments.”

People's health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others. The staff we spoke with explained the system that was in place to ensure people could attend external medical appointments. This involved liaising with the appropriate service or hospital to arrange an appointment.

Some people were able to leave the prison unescorted to attend their appointments. Other people required an escort from a prison officer. Healthcare staff liaised with the prison for a security escort to be available on the day of the appointment. We were told that appointments sometimes had to be cancelled because a security escort was not available on the day of the appointment.

There was a system in place to ensure that, in the event of an emergency, an ambulance could be called and be able to enter the prison grounds. Healthcare staff would call the prison security department who would ensure that an ambulance could enter the prison.

Where the healthcare staff received sufficient notice of a person's release from the prison, appropriate arrangements were in place to plan for their medical discharge. This involved contacting appropriate services in the community so that any on-going treatment could continue upon release. If a person required medication, this was arranged by healthcare staff so that the person left with a week's supply of the medication they needed. This meant that people’s treatment could continue when transferred to another provider.

There were good partnership working arrangements with other providers operating in the prison as well as other prison departments. The provider may find it useful to note that the system in place to share information with the substance misuse provider about prescribed medication was not sufficiently robust. A workaround system was in place that enabled information to be shared about what medication was prescribed to different people. However, should the numbers of people using the substance misuse service increase, this system may not work as effectively.