You are here

Archived: HMP North Sea Camp

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 21, 22 July 2014
Date of Publication: 22 August 2014
Inspection Report published 22 August 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 July 2014 and 22 July 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with 24 people who were using the service and asked if they felt staff treated them with dignity and respect. The people we spoke with told us they felt that the staff were polite and respectful. One person said, "The staff have been great, they really respect you as a person.” Another person told us, “It doesn’t feel like prison here (in the healthcare centre), staff are respectful.”

People expressed their views and were involved in making decisions about their care and treatment. People were involved in their treatment and this was recorded on SystmOne. This is the electronic patient record system used across the NHS. Staff were recording the content of their discussions with people on SystmOne.

The people we spoke with told us they felt staff involved them in decisions about their treatment. We observed the way in which staff interacted with people during a clinic and in the general waiting area. Our observations showed that staff were polite and respectful. Staff involved people in the discussion about their treatment and gave people the time they needed to answer any questions. The provider may find it useful to note that the current layout of the waiting area did not fully protect people’s privacy. For example, when people were receiving their medication it was possible for other people to hear the discussions they were having with staff.

We spoke with four members of staff who described the different methods they could use to ensure a person understood their care and treatment. For example, staff had access to interpretation services should a person not be able to speak English sufficiently well to understand their treatment. The staff we spoke with told us that they did not have any concerns about the way in which people were treated.

Each person received a reception health screen on arrival at the prison. This captured basic information about the person's health needs and any urgent requirements. A more detailed health screen was then performed to understand more about any physical health needs the person may have and where relevant their mental health needs. The people we spoke with confirmed they had received a reception screen and had been satisfied with it.

People were provided with information about the healthcare service upon arrival at the prison. There was also a range of information displayed in the healthcare centre waiting area. Information could be made available in different formats or languages if required. The provider may find it useful to note that there was only limited information about healthcare services displayed in the prison accommodation.