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Moorfields Eye Hospital Outstanding

Listen to a sound recording of the inspection report on Moorfields Eye Hospital that we published on 06 January 2017.
All reports

Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF

Overview

Inspection carried out on 13 February 2013

During a routine inspection

During the inspection we spoke with 31 people who used the service and 9 members of staff. We also checked the patients' records and observed the environment and communication between staff and the patients. We visited clinics 1, 2, 4, 5 and the Accident and Emergency department. We also inspected the Richard Desmond Children's Eye Centre including Children's Accident and Emergency Department and the day case unit.

People felt that staff provided them with information about their treatment. A person said staff gave them �a lot of time�. People felt that their questions were answered by the staff and they received �a very good service�. This indicated that patients had information about their care and treatment to be able to make decisions.

People had access to healthcare information through the leaflets and television screens in the waiting areas. People felt that the staff were "effective". One person told us that staff "were thorough, checked everything". People described the hospital as being "second to none".

Arrangements were in place to make sure that patients were protected from abuse. The Trust's safeguarding policy, which had been recently updated, was detailed and most staff were aware of the procedures to follow to record and report any incidents of abuse. We noted that staff had support and training to enable them to provide care and treatment that met people's needs.