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Moorfields Eye Hospital Outstanding

Listen to a sound recording of the inspection report on Moorfields Eye Hospital that we published on 06 January 2017.
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Inspection report

Date of Inspection: 7 February 2012
Date of Publication: 23 April 2012
Inspection Report published 23 April 2012 PDF

Overview

Inspection carried out on 7 February 2012

During a routine inspection

Over 7th and 8th February 2012, nine compliance inspectors conducted visits to eleven clinics/ departments and one ward at Moorfields Eye Hospital in City Road as follows:

We visited Accident and Emergency Department (A&E), Clinic 2, Clinic 3, Clinic 4, Clinic 5, Clinic 11, Retinal Therapy Unit, Mackellar Day Care Ward, the Patient Advice and Liaison Services (PALS) and Patient Advice and Support Services (PASS). At the Richard Desmond Children�s Eye Centre, we visited the Children�s Accident and Emergency Department and Fourth Floor Children's Clinic. We conducted observations in all the areas we visited, spoke to 42 patients and 18 staff in total and looked at patient records.

Patients who use the services spoke highly of the hospital and of its reputation for providing excellent specialist care, and praised the hard work and positive attitude of the staff. People told us they felt involved in their care and treatment and had sufficient information to make informed decisions.

Very few people we spoke to had concerns or complaints about the service they had received. However few people were aware of the procedures for putting forward suggestions or making complaints to the Trust. The main complaint reported by a small number of people was of long waiting times on occasions in outpatient clinics and in A&E. However waiting times in A&E did not exceed the four hour government target. A minority of patients spoke of experiencing inconvenience when needing treatment and being confused about whether to attend A&E or the clinic where they were previously treated. A number of patients were not clear about how to manage their treatment after advice that staff had given them. However we found no areas of non-compliance with the Health and Social Care Act 2008 (HSCA) and some areas for improved practice. This was in order to ensure that the Trust continues to maintain compliance and to build on its reputation of providing a high quality of service to its patients