HMP Lowdham Grange

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 2 quality statements for this key question. We found that staff demonstrated kindness and compassion in their interactions with patients, and the provider had worked hard to promote well-being within the workforce, which had improved staff morale.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patients received care that was kind, compassionate and respectful. We observed professional and empathetic interactions between staff and patients, including in challenging situations.

Most prisoners we spoke with told us that healthcare staff listened to them and treated them with respect. Prison staff told us that healthcare staff had good relationships with their patients.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The provider took over health provision at the prison with a limited number of staff approximately 9 months prior to our inspection. The provider had worked hard to provide stability and support to staff to support them in providing high quality care to patients. Managers were visible and engaged with staff to encourage involvement in decision making through team building days and open local governance meetings. Plans were developing to enable staff to shadow each other and promote joint working between the teams. A staff well-being day was planned in the week following the inspection where core services would continue to be delivered, but staff would have the opportunity to reflect and communicate with each other with food provided. Staff were looking forward to this and told us they felt supported and positive about the changes the provider had made over the last 9 months.