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Salisbury District Hospital Good

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Inspection report

Date of Inspection: 3, 4 May 2011
Date of Publication: 14 June 2011
Inspection Report published 14 June 2011 PDF

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Overview

Inspection carried out on 3, 4 May 2011

During a routine inspection

People told us that they were very happy with the care and treatment they received. They said they were fully informed of their diagnosis and their treatment plan. They were able to ask questions and felt involved in any decisions made. People told us that their rights to privacy, dignity and respect were fully promoted.

People were very positive about the staff. They said they were competent, well trained, professional and good at their job. We saw that staff were motivated and enthusiastic about their role. They were supportive, attentive and respectful in their interactions with people.

People generally felt there were sufficient staff on duty at all times to support them with their health and personal care needs. However, a number of people on specific wards commented that the staff were very busy. They said there were delays in staff responding to them when they used their call bell. We observed that when people rang their call bell within one ward, they were kept waiting for longer than they should have been. We saw that staffing levels also impacted upon the support some people had, to have a drink. Due to their swallowing difficulties, some people needed fluids �little and often� yet this was difficult to sustain, with the existing staffing levels and other staff pressures.

People told us that they liked the food although there were comments that if you were in hospital for a long time, the food was somewhat repetitive. A wide choice of food was available, which took into account people�s religious and cultural needs. In addition, there were vegetarian, healthy eating and allergy aware meals. People told us that the food was fresh, hot, well cooked and served according to their individual appetite. We saw that staff were attentive in ensuring all food packaging was removed and the meal was within the person�s reach. People were assisted to eat in a sensitive manner, at their own pace, if required. People told us that they had regular drinks throughout the day and at night.

People told us they were happy with the standard of cleanliness within the hospital. They said the cleaning staff were thorough and cleaned all areas every day. They said bed linen was also regularly changed. We saw that staff regularly washed their hands and used hand gel, which was readily available.

People told us that they would inform a member of staff if they had concerns about the service they received. There were also other systems such as the Customer Care Department whereby they could raise a concern. People felt they would be listened to and their concern would be satisfactorily resolved. Some people felt that information about the formal complaint procedure was not always readily available. They were therefore not clear about how to make a formal complaint.