The Robert Jones & Agnes Hunt Hospital

People were involved in decisions about their care. 

The service provided information people could understand. 

People knew how to give feedback and were confident the service took it seriously and acted on it. 

The service was easy to access and worked to eliminate discrimination. 

People received fair and equal care and treatment. 

The service worked to reduce health and care inequalities through training and feedback. 

People were involved in planning their care and understood options around choosing to withdraw or not receive care.