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Inspection report

Date of Inspection: 15 March and 13 April 2011
Date of Publication: 6 June 2011
Inspection Report published 6 June 2011 PDF | 192.85 KB

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Overview

Inspection carried out on 15 March and 13 April 2011

During a routine inspection

We visited a number of wards and departments where we spoke with patients and their visitors. They told us they had been well informed about their treatment through written and verbal information. One patient described how he was presented with three options for treatment, and ��it was all made very clear.� Another told us they chose the hospital because their relative had received good care. �The hospital�s excellent, I heard it was good and I�m not disappointed.�

Overall, their experience of the arrangements before admission and up to the point of discharge was very good. One patient told us: �I�ve been so impressed with the quality of the service, and I�ve had excellent treatment�. everyone is professional and helpful.�

Patients and relatives told us they would raise concerns in a number of ways, and not all knew about the complaints process. But they were all confident the hospital would take any concerns seriously, and they were not worried about being treated differently if they made a complaint.