- NHS hospital
King's Mill Hospital
Assessment report published 14 July 2026
Contents
Ratings - Urgent and emergency services
Our view of the service
Date of assessment 10 September 2024.
We carried out this assessment following information of concern around care of deteriorating patients and management of sepsis. We inspected 8 quality statements across the safe, effective and well-led key questions and have combined the scores for these areas with scores from the last inspection to give the rating. There was a good safety culture where events were investigated, and learning was embedded to promote good practice. Staff provided safe care and treatment, and the environment appeared safe and well maintained. When the department was busy, leaders increased staffing levels to meet the needs of their patients. People could now mostly access care and treatment when they needed it. The department and staff were well-led by leaders who embodied the cultures and values of their workforce. There was improved governance and risk management, and a positive environment for shared learning.
People's experience of this service
Patients and any family or carers with them were all positive about the staff treating them with kindness and providing effective care and treatment. They said they were seen quickly when they arrived by trained nursing staff to find out more about why they had attended the emergency department (triage). Records mostly showed they were given the tests they needed usually promptly, and they felt staff were on hand if they needed them for help or support. People said they did not feel anxious about raising concerns. Most said communication with them was good, but some people said they would have appreciated more information more often.