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Inspection report

Date of Inspection: 12, 13 September 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 104.29 KB


Inspection carried out on 12, 13 September 2013

During an inspection in response to concerns

We carried out this inspection over two days on the 12 and 13 September 2013. On the first day we were accompanied by an expert by experience and a Mental Health Act Commissioner (MHAC). On day two we were accompanied by a specialist advisor and a MHAC. As a team we talked with 14 staff, 12 people who used the service and two family members.

We were told that a welcome pack was sent to people before they were admitted to West Drive. This could be provided in different formats. Patients were admitted under the Mental Health Act 1983 and had professionals supporting them who would explain the process and why they were being admitted.

Plans of care were detailed and could be provided in a simplified form. Not everyone we talked with knew they had a care plan but some patients were aware and had helped to develop them.

Staff were aware of safeguarding procedures and all the patients except one felt safe but this person could not give a reason.

Staff were well trained in core subjects such as safeguarding and physical interventions. We found there was a skill mix of staff on the wards.

People living at West Drive told us they were bored and that activities had to be undertaken mainly as a group. Some staff told us this was because staffing was minimal and if any incidents occurred they did not have time to give 1 - 1 support for activities.

We toured the building and found some areas needed decoration or repair or replacement to furniture.