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Ellesmere Port Hospital Good

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 20 November 2012

During a routine inspection

We spoke with 24 patients and five relatives of patients who used the service. They commented that they felt comfortable with the service they received and told us that the staff were very helpful and supportive and had put them at ease. They said that the staff responded to call bells promptly and always asked permission before carrying out any examinations or care.

The patients we talked to said that staff had explained to them about their medical condition and that they were encouraged to ask questions if they didn�t understand anything. Patients said staff asked them how they wanted to be addressed, were respectful and always maintained their privacy.

All of the patients we talked to said that there were enough staff to meet their needs. We saw that a member of staff went to every patient at least once an hour to check if they were comfortable or needed anything.

The hospital did not have a medicines self-administration policy. This meant that patients could not be supported to self-administer medicines as part of their rehabilitation plan.

Nursing records were not always kept up to date, which could result in patients being given inappropriate care.