- NHS hospital
Goole & District Hospital
Assessment report published 28 May 2026
Ratings - Outpatients
Our view of the service
Goole and District Hospital outpatients department is part of Northern Lincolnshire and Goole NHS Foundation Trust. The department is open Monday to Friday, with one evening clinic per week. In the 12 months before our assessment the department had 15,815 attendances. 14 specialities had clinics in Goole and District Hospital outpatients department.
Two Care Quality Commission (CQC) inspectors conducted an onsite assessment visit for outpatients between 10 to 11 February 2026. This was due to an aged rating.
We assessed all quality statements from the safe, effective, caring, responsive, and well-led key questions.
We spoke to 4 patients, 8 staff, 4 leaders and reviewed 3 sets of patient notes. We attended the safety meeting.
We rated the outpatient department at Goole and District Hospital as Good overall. This had not changed since our last assessment in December 2022.
Staff demonstrated kindness and compassion in the interactions we observed and the patients we spoke to felt listened to and treated as individuals. Leaders and staff told us there were enough staff to meet patients’ needs, and we saw examples of workplace wellbeing in practice. Staff worked well together to support each other and patients. However, evidence from staff discussions and incident reporting data indicated some staff lacked understanding of what should be reported as a patient safety event.
We found continued breaches of regulation in relation to waiting times for new and follow up appointments, including performance against the national NHS 62-day cancer performance target. At this assessment we identified two breaches of regulations in relation to Safe care and treatment (Regulation 12) and Good Governance (Regulation 17).
If we have requested an action plan, this will be requested upon publication of the final report.
People's experience of this service
Patients said staff were caring and compassionate. Patients said they were treated as individuals and staff listened to them. Friends and Family Test results from February 2025 to January 2026, although based on a low number of responses, ranging from 4 to 23 a month, remained consistently very positive about the department.