- NHS hospital
Warwick Hospital
Assessment report published 28 October 2026
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
The medical care service at Warwick Hospital includes general medical wards and specialist wards including respiratory, endocrinology, gastroenterology, frailty, a medical assessment unit, cardiology and care of the elderly. The service also operates virtual wards, same day emergency care and ambulatory care. The medical care services are managed and led by the trust’s urgent and emergency care division.
We carried out a site inspection of medical care services provided at Warwick Hospital on 14, 15 and 16 July 2026. We inspected this to follow up a S29A Warning Notice served in March 2025, for assurance improvements had been made and to carry out a comprehensive assessment of the service.
During our inspection, we visited 10 clinical areas. We reviewed the environment, staffing levels and looked at care records and medicine records. We spoke with 13 patients and family members and observed how care and treatment was provided. We also spoke to 56 staff of different grades, including; nurses, doctors, allied health professionals, ward managers and senior managers responsible for medical services. We reviewed trust policies and procedure and performance information about the provider and service.
We inspected all 34 quality statements across the key questions safe, effective, caring, responsive and well-led.
During our previous assessment in March 2025, we served a S29A Warning Notice in relation to safeguarding and safe care and treatment. Staff had not always acted in line with guidance when using restrictive practices. Staff did not always assess risks to patient's health and safety or mitigate them where identified. Governance systems and audits were not always effective in identifying or addressing areas for improvement. During this inspection, we found significant improvements had been made and we were assured the service had taken action against all areas of concern related to medical care.
We rated this service as good overall.
We found a breach of the regulations in relation to safe care and treatment. We have requested an action plan to show how the service will meet the breaches of regulation, this will be requested upon publication of the final report.
People's experience of this service
Patients and carers we spoke to were generally positive about the service and care and treatment they had received. We observed positive interactions between staff and patients across all areas we visited. Staff were observed to be kind, compassionate and caring towards their patients. They were observed to have developed good relationships and knew their patients, their needs and wishes.
Staff responded to patients in a timely way when they needed something. Patients told us doctors attended to see them every day, and they felt informed about their treatment and discharge plan.
Patients made comments such as ‘fantastic staff’ and ‘they can’t do any more for me’. Patients recognised how hard staff worked to help them.