Warwick Hospital

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At our last inspection we rated this key question ‘Outstanding’. Following this inspection the rating has changed to ‘Good’.

We assessed 3 quality statements.

We found people were treated with kindness, empathy and compassion. Their privacy and dignity were respected. The service cared about and promoted the wellbeing of their staff.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

Staff treated people with kindness. Most people said they had a positive experience of care whilst being treated on the wards.Friends and Family Test(FFT)results indicated many patients felt reassured and safe due to the compassionate approach of the staff.

Staff supported people to contact family or friends and involved them in decisions where appropriate.

The trust supported John’s Campaign. A campaign that ensures carers of a patient who lives with dementia, anxiety, confusion and other complex needs is allowed to come into hospital to continue to provide the care for the patient and isn’t restricted by visiting hours. Staff we spoke to valued input from carers in patient care. We saw there was information displayed to raise awareness of John’s Campaign and signposting for support for carers.

People received care in a way that protected their dignity and privacy. They felt staff listened to them and had their privacy and dignity respected. Staff maintained patient confidentiality.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff responded to most people’s immediate needs and helped them avoid preventable discomfort, concern, or distress. Patients told us that they were asked if they were in pain and pain scores were documented in patient records we reviewed.

We observed staff supporting a patient who was agitated and working with them collaboratively to de-escalate the situation.

Wards made changes based on patient feedback, this was displayed on 'you said, we did' display boards.

An independent patient forum was in place. Members of the forum participated in food and environmental audits and were included in the trusts' ‘Patient Experience Group’. The Patient Experience Group brought staff together, working across the Trust, to discuss patient feedback and identify initiatives that could improve patients’ experience. The local Healthwatch organisation also attended this group to discuss feedback received about the service and insights into patient experiences on wards.

Staff told us they felt valued and supported.Results from the staff survey indicated the Trust had engaged with staff well and staff turnover rates were relatively low.

Leaders supported staff wellbeing through offering flexible shift scheduling to accommodate reasonable adjustments. Staff told us the trust promoted an inclusive work environment and respected all cultures and backgrounds. For example, it was Ramadan during our inspection and there was water and dates available in the multi faith room for when staff broke their fasting.

The trust's wellbeing team had facilitated wellbeing workshops and mindfulness exercises.Staff had access to debriefs and the chaplaincy team for additional support following distressing events.

Leaders enabled and responded to staff feedback, concerns, or suggested ways to improve the service or staff experiences.