- NHS hospital
Queen Mary's Hospital
Report from 30 January 2025 assessment
Ratings
Our view of the service
Date of assessment: 11 February 2025.
Epsom and St Helier University Hospitals NHS Trust and St George’s University Hospitals NHS Foundation Trust formed a hospital group and appointed a Group Chief Executive in August 2021 (following the appointment of a Chairman in Common in 2019) and a single executive team in February 2022.
Queen Mary’s Hospital (a registered location for St George’s University Hospitals NHS Foundation Trust) provides services that include outpatient rapid diagnostic facilities, sexual health, neurorehabilitation, limb fitting and amputee rehabilitation. As well as cancer screening and treatment, dermatology, a day case unit which offers diagnostic service for endoscopy and urology and a surgical treatment centre for elective day case surgery.
This assessment looked at surgical services due to aged ratings and concerns regarding Never Events within the service. We inspected all quality statements across the five key questions:, which we rated as good. The rating from surgery has been combined with ratings of outpatients from the last inspection. See our previous reports to get a full picture of all other services at Queen Mary's Hospital. The rating of Queen Mary's Hospital remains requires improvement. In our assessment of surgery services we found there was a good safety culture where incidents were investigated, and learning was embedded to promote good practice. Staff provided safe care and treatment, they followed evidence-based practice and there was effective team work to support positive patient outcomes. Staff were kind, caring and compassionate. The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. The service and staff were well-led by strong leaders who supported staff to develop their skills. Staff were committed to continually learning and improving services.