- NHS hospital
Musgrove Park Hospital
Report from 31 October 2024 assessment
Contents
Ratings - Services for children & young people
Our view of the service
Date of assessment 13 January to 11 February 2025.
We carried out this assessment as a focused responsive inspection due to new and emerging risk using the Single Assessment Framework (SAF). We assessed three key questions; safe, effective and well led, and have combined the scores for these areas with scores from the last inspection to give the rating. Our rating of this location stayed the same.
We rated it Good because the trust provided a safe, effective and well led service for children and young people.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People always had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved people who were important and took decisions in people’s best interests where they did not have capacity.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. There were effective governance processes. The service had systems to manage staff performance effectively. They were proactive in identifying and escalating risks, they held up to date risk registers and took prompt action to minimise their impact.
People's experience of this service
The children and young people and their families we spoke with during the inspection expressed that they were happy with their care. They said staff were “fantastic and always did what they said" and they were "very happy with the care given to my child” and that staff were on hand if they needed them for help or support. People said they did not feel anxious about raising concerns.