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Addenbrooke's and the Rosie Hospitals Good

We are carrying out checks at Addenbrooke's and the Rosie Hospitals. We will publish a report when our check is complete.
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Inspection report

Date of Inspection: 29 December 2010
Date of Publication: 7 March 2011
Inspection Report published 7 March 2011 PDF | 58.16 KB

Overview

Inspection carried out on 29 December 2010

During an inspection to make sure that the improvements required had been made

We spoke with a total of 31 people during our visit to the accident and emergency department. These people were present because they required treatment or they were there to accompany someone. This includes friends, parents, other relatives and paramedic teams.

Overall people who were being treated in the accident and emergency department told us that their experience was positive. They found that staff were attentive, approachable and informative. Most people were very satisfied with their treatment and the experience of being a patient in the department.

Some people who were waiting realised they had been delayed so that staff could treat people with more immediate needs first.

People told us that staff treated them with respect and dignity and provided them with an appropriate level of information. However, some people in the main waiting areas felt they were not informed about how long they would need to wait before being treated.

Four people who had already been assessed informed us that they were waiting for results of blood tests and they felt this was an unnecessary delay to their treatment or discharge. They indicated tests had been taken between one and four hours previously.

One person commented that plain English could be used by staff as they were not sure of the meaning of some of the terms and language used by clinicians.