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We are carrying out a review of quality at Peterborough City Hospital. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 6 October 2011
Date of Publication: 11 March 2012
Inspection Report published 11 March 2012 PDF | 85.79 KB

Overview

Inspection carried out on 6 October 2011

During a routine inspection

We were told that staff were polite, courteous and respectful and one person commented, “Staff are kind, gentle and move at my pace”. People were involved in decisions about their care and treatment and felt they were listened to by staff. They said staff members were good at explaining what they were going to do and told us that the results of tests were explained in a way that people understood. Tests and scans were carried out and results were provided quickly.

All of the people we spoke with who had suffered pain confirmed that they had received pain relief quickly and that staff monitored whether people were in pain. One person had pain relief that they could control and staff listened to what they wanted. Referrals were made to specialist teams for pain management and different types of pain relief were tried.

People had positive comments regarding meals and one person said that, “The food is very good indeed and a marvellous choice, better than home”.

People were seen quickly by the triage nurse but that they did not know how long they would have to wait following this.

Staff members washed their hands before and after attending to people and any used utensils and equipment were cleared away and not left in patient use areas.

Most people were able to find the emergency department easily, although they had difficulty finding disabled parking and in understanding where to park.

Most people we spoke with said staff responded quickly to their call bells and acknowledged them if they were not able to attend to the person straight away. All but one of the people we spoke with on different wards through the hospital said they felt there were enough staff available.

All of the people we spoke with regarding complaints confirmed that they had no concerns about their care and treatment. They stated they knew who to speak to if they were not happy with any aspect of their care but that they had not needed to do this.