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The rating for ‘Medical Care’ shown on this page does not reflect our latest judgement of services at Peterborough City Hospital. At our latest inspection, in October 2018, we rated the Medical Care (Including older people's care) as Good. We did not inspect the ‘Medical Care’.
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Inspection report

Date of Inspection: 21 December 2010
Date of Publication: 7 March 2011
Inspection Report published 7 March 2011 PDF | 116.53 KB

Overview

Inspection carried out on 21 December 2010

During an inspection in response to concerns

During our visit to the emergency department on 21 December 2010, we spoke with a large number of people who were using the service and also spoke with their relatives.

People told us that overall they felt that the facilities were better than those offered at the previous A&E department located at Peterborough District Hospital. However, a number of people felt that the parking arrangements were not adequate and that the emergency department’s waiting room was very cold.

The majority of people spoke highly of clinical staff and the treatment they received. People told us that they had been given specific information regarding their condition and details of discharge arrangements. People told us that their nutritional needs were met where applicable and that they were offered timely pain relief.

Although the emergency department was not excessively busy on the day of our visit, a number of people who had attended on previous days had experienced very long waits for treatment.

People told us that they found the booking in and triage arrangements confusing, and that signage in and around the department was not sufficient. People we spoke with also told us that they had been required to discuss private information in a public area.