- NHS hospital
New Royal Liverpool University
Report from 2 September 2024 assessment
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
We carried out an unannounced assessment of New Royal Liverpool University on 1 to 15 October 2024. We carried out this assessment in line with our assessment priorities as part of our well led assessment. We assessed the following service groups:
- Medical care, including older people's care
Overall, the service was rated as good.
We conducted an on-site, assessment visit at New Royal Liverpool University Hospital medical care and reviewed the medical assessment unit and medical wards. We assessed quality statements from the safe, effective, caring, responsive and well-led key questions. The service provided and maintained safe systems of care, in which safety was managed, monitored, and assured.
The service was previously rated as requires improvement in 2021 and it is now rated as good.
We looked at 10 sets of patient clinical records; we spoke with 23 patients, family members or friends; and we spoke with 36 members of staff.
We assessed quality statements within key questions. Each quality statement assessed is awarded a score. Details on how we score can be found on our website: https://www.cqc.org.uk/about-us/how-we-do-our-job/ratings
You can find further information about we carried out our assessments at: https://www.cqc.org.uk/about-us/how-we-do-our-job/what-we-do-inspection
People's experience of this service
Patients and any family or carers with them were all positive about the staff treating them with warmth and kindness and providing effective care and treatment. Patients said they were seen quickly by staff and care and treatment plans explained to them.
Records showed they were given the tests they needed usually promptly, and they felt staff were on hand if they needed them for help or support. People said they did not feel anxious about raising concerns.
Healthwatch had been contacted by some people with concerns over delays to be admitted to a ward, but most people reported they received good care.