- NHS hospital
University Hospital Aintree
Report from 14 July 2025 assessment
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
We carried out an unannounced assessment of Aintree University Hospital on 1 to 15 October 2024. This assessment was undertaken in line with our assessment priorities as part of our well led assessment. We assessed the following service groups:
• Medical care, including older people’s care
Overall, the service was rated as good.
We conducted an on-site, assessment visit at Aintree University Hospital medical care and reviewed the medical assessment unit and medical wards. We assessed quality statements from the safe, effective, caring, responsive and well-led key questions. The service provided and maintained safe systems of care, in which safety was managed, monitored, and assured.
The service was previously rated as requires improvement in March 2024 and it is now rated as good.
We looked at 20 sets of patient clinical records; we spoke with 30 patients, family members or friends; and we spoke with 39 members of staff.
We assessed quality statements within key questions. Each quality statement assessed is awarded a score. Details on how we score can be found on our website: https://www.cqc.org.uk/about-us/howwe-do-our-job/ratings
You can find further information about we carried out our assessments at: https://www.cqc.org.uk/ about-us/how-we-do-our-job/what-we-do-inspection
People's experience of this service
Patients and any family or carers all said that staff treated people as individuals and were friendly and helpful. Staff were quick to respond to patients needs and provided reassurance. Care and treatment plans were explained and opportunities to ask further questions offered.
Patients were given the tests they needed usually promptly, and reported staff explained the results. Healthwatch had been contacted by some people with concerns over delays to be admitted to a ward, but most people reported they received good care.