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Royal Cornwall Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 23 May 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

The provider is compliant with this standard.

People were protected from the risks of inadequate nutrition and dehydration.

User experience

People on Carnkie Ward told us that the food was “brilliant”. Another person said that what they had chosen they had enjoyed. They were pleased that small portions were available as they did not have big appetite. We saw meals being served to people on individual trays, with serviettes on them. We observed staff helping people to get into the right position to be able to eat their meal or have a drink.

On Wheal Agar Ward we saw one person being asked what they would like as a choice of meal. An explanation was given of what the meal was.

Other evidence

We saw people with drinks and food on all of the wards we visited. They were all within reach.

Staff were seen assisting people appropriately with their meals on Wheal Agar, Carnkie and Phoenix wards. Although on Wheal Agar ward the staff were very busy they did not rush people with their meals/drinks.

Supper service was observed on the medical admissions unit. Temperatures were checked and food served promptly to ensure it remained hot. The housekeeper showed excellent knowledge of those patients that needed assisting and relayed this information to staff serving the meals.