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Royal Cornwall Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

Overview

Inspection carried out on 20 November 2012

During a routine inspection

We spoke with people about the service they received when we visited an elderly care ward, a trauma ward, an oncology ward and the emergency department at the Royal Cornwall Hospital.

People told us they had been looked after well and had confidence in the service offered. One person said �everyone is very kind and caring�, �nothing is too much trouble for them�. One person said the staff �know what they are doing�. Another added that the various staff had �explained everything� and all �knew what each other were doing�.

The staff told us they enjoyed working in their particular departments, and they felt supported, both by their colleagues and the senior management team.

Staff throughout the hospital confirmed that they knew how to report any incidents of perceived abuse. They also told us that they had access to training both mandatory training and training relevant to their particular job role.

All of the wards and departments we visited were clean. They had hand washing facilities available and access to aprons and gloves as required.

We saw that the trust had a number of internal and external audit systems in place to monitor the quality of the service provided. We were reassured that they responded appropriately when they were given information of concern. They reviewed their own processes as a result of concerns raised and made amendments to their systems if required.