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Archived: South Tyneside District Hospital Requires improvement

This service was previously managed by a different provider - see old profile

This service is now managed by a different provider - see new profile

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Inspection report

Date of Inspection: 19, 20, 21, 22, 25 November 2013
Date of Publication: 25 December 2013
Inspection Report published 25 December 2013 PDF

Overview

Inspection carried out on 19, 20, 21, 22, 25 November 2013

During a routine inspection

We undertook this visit over three days on site and visited the following areas; Accident and emergency, Children�s services, human resources, community nursing at Palmers Hospital, outpatients, the cancer unit, pharmacy, Wards 19 & 20, pathology and mortuary services and customer services. We spent a further two days receiving evidential documents from the Trust. A team of four inspectors were accompanied by two professional advisors and an expert by experience.

We found that patients� needs were assessed and their treatment plans were discussed with them. Patients told us they felt well informed about what was happening with them regarding their care and discharge arrangements. Overall people told us the care and treatment they received was good.

We saw staff were recruited in a safe and effective manner and the human resources department undertook checks to make sure people applying to work for the Trust had appropriate qualifications, checks and references prior to commencing employment.

The hospital was well-led. The hospital had a thorough system of checks to monitor the quality of the care provided at ward level and there was a clear route to ensure that any issues or risks were raised to the executive team.

Some patients said they didn�t know how to make a complaint but we saw there was an action plan in place to improve this.Patient records that we viewed were up to date and provided information in relation to the care and treatment provided.